Reservation Process

The Reservation Process in all the sites managed by AViajes.com is simple and secure.

1º) By introducing in the form the destination and check-in and check-out dates, the system will offer you all we have available as well as and the cheapest price of the establishments.
2º) Once you have selected the price you want and clicked on Reserve, the system drives you to the screen of Information of the Reservation..
3º) On the screen of Information of the Reservation you must indicate your personal details as well as your card details (Visa, Maestro, Mastercard), where the total amount of the reservation will be charged. Your card details are encrypted and only accessible by the bank, without being registered in any system.
4º) Once the payment has been realized you can print the voucher of your reservation. This document must be delivered at your arrival at the hotel. You will also receive this voucher in your e-mail.

The process is simple and a 100 % secure. In case of any question, you may be helped by our Customer Service by calling 902195737.

Online and Offline Availability

The online availability we have may not be the same as the offline availability. Many of the establishments have restrictions in the availability (minimal stay requirements, triple rooms are not allowed, compulsory check-in day, etc...) which are impossible to reflect in our web.

If you are looking for a particular destination or hotel and the system does not provides you with availability, we advise you to contact our Customer Service by calling 902195737 and we will try to get it.

Documentation

The voucher is the document of the reservation that we send to your e-mail. This voucher must be printed and delivered at the hotel.

Cancellations and Modifications

Cancellation or modification of a reservation may bear expenses.As a general rule in 90 % of the establishments:

If you cancel your reservation with more than 15 days before the date of check-in, all the money paid less 15 euros on administration costs will be refunded.
If you cancel with less than 15 days before the check-in, your reservation may have expenses whose amount will depend on the politics of cancellation of every particular hotel. These expenses may be from 1 night up to 100 % of the total reservation, depending on the hotel, dates, etc...

In order to cancel your reservation or to consult the cancellation conditions you can contact our Customer Service by calling 902195737.

Invoicing

The invoice concerning the services will be sent to your e-mail the day after the check-out.

Customer Service

Actual people at the other side of the phone in order to have successful holidays